Advanced Support

Advanced Support is an ideal solution for professionals and businesses. It has been developed for large collectives and offers a high degree of automation. This service is marketed and sold with the brand image requested by Actualize customers.

Depending on the scope and cover of the service, there are 3 models:

• Advanced IT Support.
• Advanced Support Windows Mobile.
• Advanced Support Devices.

Remote IT Support Service that offers immediate solutions to all kinds of everyday IT incidents. Assistance is provided by the Actualize Support Centre through remote control chat facilities (Internet) or the helpline 902 (only when the client has no Internet access).

The service is active 24 hours a day, 365 days a year.

Features:

• Troubleshooting.
• Assistance using applications.
• Computer setup.
• Enhancements and optimization.
• Cleaning up viruses and spyware.
• Asset management: maintaining an inventory of the client’s hardware and software.
• Automatic preventive maintenance, which anticipates possible failures in the system.
• Software distribution: especially application patches or in general any kind of application to be rolled out for the client’s computers.
• Rollback: immediate restoration of the computer to a previous stable state.
• Taking control of the computer even when it cannot be switched on (support for Intel VPRO technology).

Cover:

• All Windows operating systems.
• Hardware: PC, monitor, external storage devices, webcam, printers, PDA, etc.
• Office programmes: Word, Excel, PowerPoint, Frontpage and Access.
• Internet programmes: Internet Explorer, Netscape Navigator, Mozilla Firefox, Outlook and Outlook Express, Eudora, MSN Messenger and Yahoo Messenger.
• Multimedia programmes: Acrobat, Windows Media Player, Real Audio and the main codecs available on the market.
• Work stations.
• Windows Services, SQL, Exchange and IIS.
• Routers.
• In general, the company’s entire network environment.
• Zip programmes: Winzip, Winrar.
• Copiers: Nero, Windows XP.
• Peer to Peer: Emule, Kazaa, Edonkey.
• Antivirus and firewalls: Panda, Norton, Symantec, McAfee…
• Driver management (for routers, modems, printers, etc).

Basic level remote support service, but applied to Windows Mobile devices (Smartphone or Pocket PC Phone). Through remote control of the device, this service cover allows our customers to:

• Set up the device: Internet access, e-mail accounts, memory optimization, installation of applications, etc.
• Resolve problems: slow operating speed, synchronization failure, memory full, etc.
• Get help using applications: E-mail, browsing, Office, Active Sync, etc.

Designed to provide remote user support for the main portable GPS navigators available on the market. The cover includes:

• Help updating maps, loading radars, loading points of interest, setup, troubleshooting.